These Terms and Conditions (“Terms”) govern your use of the RUNS App and participation in all events, games, and services provided by RUNS APP LLC (“RUNS,” “we,” “our,” or “us”). By creating an account, using the app, or participating in any RUNS activity, you agree to these Terms.
1. Eligibility
You must be 18 years or older to create an account and participate in RUNS events. By registering, you confirm that you meet this requirement.
2. Account Responsibility
You are responsible for maintaining the confidentiality of your login credentials and for all activity associated with your account. You agree not to share or sell your account or use another user’s account without permission.
3. Code of Conduct
RUNS is a respectful, community-driven platform. By participating, you agree to:
Show up on time to all scheduled games
Treat all players, staff, and facilities with respect
Refrain from violence, harassment, or unsportsmanlike conduct
Follow all instructions provided by RUNS or event organizers.
Failure to follow this code may result in temporary suspension or permanent removal from the platform.
4. Refund and Cancellation Policy
4.1. Pickup Games
Refunds or returns are based on how far in advance a cancellation is made and how the booking was paid for.
| Timing | Refund/Return |
|---|---|
| 24+ hours before game time |
Full refund to your original payment method whether you paid with a credit card, RUNS Balance, or RUNS Credits.
RUNS Credits are returned for reuse. RUNS Balance payments return to your RUNS Balance. |
| 5–24 hours before game time |
Refund to your RUNS Balance ONLY for future use.
RUNS Credits are returned for reuse. |
| Within 5 hours of game time | No refund or return, except for documented emergencies. |
| No-shows | No refund or return, plus a $5 no-show fee. |
| Cancellations by RUNS | If RUNS cancels a game (weather, low participation, or facility issue), players receive a full refund to their original payment method or RUNS Balance automatically. |
4.2. Tournaments
Tournament entries are subject to different refund rules due to registration deadlines and competitive fairness.
| Timing | Refund/Return |
|---|---|
| Before registration deadline | Full refund to your original payment method. Players or captains can leave or disband teams freely before this cutoff. |
| After registration deadline (rosters locked) | No refunds. Players and teams are committed once registration closes or brackets are generated. |
| No-shows or Disqualification | No refund. |
| Cancellations by RUNS | If RUNS cancels a tournament (weather, low participation, or facility issue), players receive a full refund to their original payment method or RUNS Balance automatically. |
5. RUNS Balance and Credits
RUNS Balance:
Your RUNS Balance holds funds you can use toward games, tournaments, or other features.You may add cash to your RUNS Balance at any time. Once funds are added or transferred into your RUNS Balance, they cannot be withdrawn, transferred, or converted back to cash. Funds in your RUNS Balance do not expire but can only be used within the RUNS platform.
RUNS Credits:
RUNS Credits are earned exclusively through the Battle Pass and can be used to join any game, regardless of price. Credits cannot be purchased, sold, transferred, or withdrawn. If you cancel a booking made with a RUNS Credit 5+ hours before game time, that credit is returned to your account. If canceled within 5 hours of game time, the credit is forfeited. Credits do not expire but are only redeemable for participation in RUNS events.
6. Safety and Risk
Participation in recreational sports involves inherent risks. By participating, you agree to accept all risks of injury, illness, or damage and understand that RUNS is not responsible for injuries or losses that occur during play.
7. Media Use
By attending RUNS events, you consent to the use of photos or video taken during events for promotional purposes, unless you notify RUNS in writing.
8. Termination
RUNS may suspend or terminate your account at any time for violations of these Terms or conduct deemed harmful to the community.
9. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
10. Changes to Terms
RUNS reserves the right to modify these Terms at any time. Continued use of the app and services constitutes your agreement to any revised Terms.
11. Contact
For questions or concerns regarding these Terms or our refund policy, please contact us at support@runs-app.commaybe we should include a separate email with domain @runsapp when we get a domain website.